Zoho Support Plans and SLAs

  • U.S.-based
  • Agents are Certified Zoho Consultants
  • Guaranteed FRT
  • Pay as you go
Zoho Support Plans

The Benefits of Having a Zoho Partner
Supporting Your Zoho Platform

Most companies see any technical support, especially Zoho support, as a cost, often scrutinized and questioned. There’s a running joke that when your Zoho platform is doing its job well, and there are no emergencies, you wonder what the Zoho support does. And if there is an emergency, you also wonder what the Zoho support does. With us, you’ll always know the value of our Zoho support. 

Multi-Level (L1, L2, L3) Live Zoho Support for Everyone

Our helpdesk comprises Tier 1, Tier 2, and Tier 3 support lines; customers always directly contact a live person to solve their problems. We do not use bots, AI, canned responses, or outsourced unskilled staff. We internally escalate requests to Tier 2 and Tier 3 without customers reminding us to do so. Issues that we cannot resolve are escalated to Tier 4, the Zoho Corporation's Partner Line support, so we'll act as the liaison between you and Zoho. Tier 4 requests are rare.

Zoho-Certified Support Agents

Our agents are not merely receiving messages and conducting basic documentation searches; on the contrary, we are certified Zoho consultants who have obtained paid certifications as Zoho CRM Administrators, Zoho Flow Certified Associates, Zoho Mail Certified Administrators, and the list goes on. We maintain our professional level through extensive investment in certifications and continuous education.

Full Transparency

With our value-based pricing model, you pay for the results you agreed upon rather than the time spent. We sign a clear, well-defined agreement for any type of support. 

Full Predictability

You can have an SLA with guaranteed FRT and well-predictable turnaround time. Please note that no one can guarantee the turnaround time due to the nature of the Zoho platform being a cloud-based SaaS.

You Choose How to Ask for Help

Depending on your SLA level, you can call us at (833) 880-2387, send an email, visit the self-service Zoho Desk portal, or even have a live, real-time chat support in your Zoho Cliq — whatever you prefer.

You Choose How to Pay

Unlike most Zoho Partners, we don't insist on prepaid SLAs with monthly retainers and hour-based minimums. You're welcome to pay as you go, ticket by ticket. Prepaid SLAs are better for businesses with many employees and complex business processes; if you don't need much support, you don't have to overpay. 

Our Own Business Runs on Zoho, Too

If there's a platform-level, global issue, we'll be aware of it the same moment as you are and equally motivated to resolve it with the Zoho team. Our Advanced Partner status grants us the level of Zoho support inaccessible for the regular customers. 

Platforms We Support

Zoho Platform

First and foremost, we support the Zoho Platform. Though Zoho rarely works alone, so we are proficient with other terrific platforms:

Monday.com
WordPress
Shopify
Twilio
Asterisk PBX
nginx web server

People We Support

(more on our Zoho Partner profile)

Nate Hormell
Nate Hormell
Director of Technology @ MAG Industries, Ltd.
Dmitry and his team consistently go out of their way to keep us running smoothly. If it's important, they get it done as fast as humanly possible.
David H. Freeman, J.D.
David H. Freeman, J.D.
Founder @ Lawyer BookBuilder®
We’ve been working with United Parts of Chicago as our Zoho Partner for several years, and as always, they deliver an exceptional experience. It’s rare to find super-fast responsiveness, high technical ability, and consultative honesty all wrapped up in one provider, but they are the full package. As our company has grown along with our needs, United Parts has helped us go deeper into the Zoho ecosystem to unleash more of its capabilities. Dmitry’s team also provides support to maintain and enhance our web sites, delivering the same level of care, speed, and skill as with his Zoho-based support. It’s great to know I can rest comfortably knowing United Parts of Chicago has my back, and their Advanced status is certainly well-deserved.
Dane Chebert
Dane Chebert
Director @ Pür Design
Dmitry and his team have been exceptional to work with. This was a huge project that took almost a year to complete and completely transformed how we operate. Because of the work completed we are able to work more efficiently and have only just begun to see the positive effects. Everything from start to finish was laid out clearly and we were not an easy team to work with! Constantly changing the objective due to our own ignorance with the platform and what it could really offer made United Parts of Chicago's job harder than it needed to be but they were always ready and willing to do what was necessary. Highly recommended!

Contact Us to See What Zoho Support Plan
Suits Your Needs Better