Zoho FSM FAQ

What Is the Maximum Number of Service Line Items Allowed in a Single Zoho Fsm Work Order?

As of today (03/31/2026), the maximum number of service line items allowed in a single Zoho FSM Work Order is 100. While it’s rare to hase so many items in a single work order, it’s quite a limitation. To manage larger jobs, you can use service bundles or split the project into multiple Work Orders.

Permalink
Zoho FSM Addresses Limit
You might be surprised, but the default limit in Zoho FSM is 15 (sic!) Addresses per record. It’s an odd restriction, but it can be raised for a particular Zoho FSM instance. We encountered this limit ourselves while working on a Zoho FSM project for a roofing company. If you want to increase the number of Service Addresses per record in your Zoho FSM, let us know; we know the ways.
Permalink
If the Technicians Are Not in the Office, Do They Have to “Check In” in the FSM Mobile App to Be Able to Receive a Work Order Assignment?

The Check-In feature in the Zoho FSM mobile application is primarily intended for location tracking and attendance purposes. When an FSM service appointment is dispatched to a user, they will automatically receive a notification on the mobile app. The user doesn’t need to perform a check-in for the appointment to proceed.

Permalink
Shift Management in Zoho FSM: How Can an Fsm Admin Set the Schedule for a Technician?

As of late 2025, the shift management feature is part of Zoho FSM’s future development roadmap. However, since development has not yet begun, Zoho is currently unable to provide a definitive timeline for its availability.

Permalink

Ask Your Question

Our certified Zoho consultants are ready to answer. 

Ask a Zoho Certified Expert