It’s been a long wait. For many years, the Zoho One apps users were asking us, the Zoho Partners, and Zoho customer support if there’s a way to have a single, unified customer portal in Zoho One, where the organization’s customers could see all that they have to see: quotes, invoices, subscriptions, tickets—in other words, every customer-facing record produced and maintained by the said Zoho One apps. Here’s an example, one of many. But there was no way.
Zoho One is technically not an application. It’s a platform; a subscription bundle that gives users access to more than 45 Zoho One apps, while each of these apps can be licensed and used separately, as a standalone instance, or even for free. Knowing Zoho’s architecture well, we understand why it wasn’t that simple.
As a result, we had a separate portal for Zoho Desk (this one is customizable up to some degree), a very strict, literally “no-customization-ever” portal for Zoho Finance (Zoho Books, Zoho Invoice, Zoho Inventory, Zoho Billing), and, of course, a sad contraption called “Zoho CRM Portals” (the latter rarely satisfies anyone because they can’t even be branded). If you look into our website’s footer, you’ll see them both: “Our Billing Portal” and “Technical Support,” respectively. Well, just because.
How to Make a Zoho One Unified Customer Portal If There Is No Such Thing
Necessity is the mother of invention. The lack of a Zoho One Unified Customer Portal led to the creation of many substitutes, from simple DIY Zoho Creator applications to more robust third-party solutions like ZPortals, a.k.a. “Web Portals for Zoho.” ZPortals was a very popular solution—until the advent of the Real Zoho One Unified Customer Portal. It was announced at Zoholics 2025 in Houston, although the early access stage began only this month (November 2025). There’s a significant update for Zoho One’s core interface in November 2025, so if you enable it, you’ll be greeted by the tour prompt:
We applaud the release of the Unified Customer Portal for many reasons. For one, this was one of the most requested features from literally every Zoho One organization we had the honor to work with. It’s very natural to have one place for customers’ invoices, estimates, tickets, statements, and other items, especially if you run your business on the platform literally called “Zoho One.” For two, it simplifies the customer’s life: it’s way easier and definitely more comfortable to have one account with the organization for the Zoho One Unified Portal rather than separate accounts for Zoho Books’ billing portal, for Zoho Desk’s tickets, and for Zoho CRM’s customer data.
How to Enable the Unified Customer Portal In Zoho One?
If your Zoho One account is relatively new, then it’s easy and can be done on your end. The UCP (Unified Customer Portal) feature can be enabled directly on the Early Access page for users who created their Zoho One accounts on or after October 1, 2025.
For the older accounts (meaning your Zoho One account was created before October 1, 2025) the Unified Customer Portal option cannot be turned off by the superadmin. These organizations should write to support@zohoone.com for the UCP feature to be enabled.
Is it Official?
Yes and no. We suggest you check Zoho One’s own “What’s New” page and our Zoho One Resource hub from time to time; as of today (11/17/2025), there’s no official announcement of the Unified Customer Portal functionality yet.