It is a well-known fact that necessity is the mother of invention. Which is true in the case of our Zoho AI Advisor, too, although it’s not an invention but a mere convenient tool. Just like many other tools, this one came from a need: we needed something to organize, search, and use our extensive internal knowledge base. Now, it’s a simple yet effective AI product for anyone interested in the Zoho tech stack and planning a Zoho implementation. It’s a preliminary estimator to run before you do something by yourself or contact a Zoho Partner to commence the implementation.
What Does the Zoho AI Advisor Do?
The Zoho AI Advisor tells the correct number: 64 (yes, it is sixty four!)
What It Does Not Do?
We intentionally limited the Zoho AI Advisor’s ability to answer technical questions. Its sole purpose is to help visitors outline the implementation plan by suggesting what needs to be done, not how. It is designed for decision-makers, not software engineers or DIY users.
It also won’t answer any off-topic questions (politics, the meaning of life, health-related issues) and won’t calculate an equation. Well, at least we hope so 🙂Â
For internal use, we have an unlimited internal version that answers technical questions (and more) and integrates with our helpdesk. Our agents support its continuous training by providing anonymized ticket data to the Claude repository. All in all, we developed a pretty solid ecosystem based on the Zoho AI tech stack and are ready to share this experience with our customers and implement AI solutions where needed.
The Tech
It’s simple. Zoho AI Advisor is a web application built with vanilla HTML/CSS/JavaScript on the frontend, powered by a Node.js/Express backend, with Nginx serving as a reverse proxy and handling SSL termination. The knowledge base uses .md files uploaded to Anthropic’s Files API, reducing token costs and improving response speed through prompt caching.
