As a trainer and coach who teaches the value of responsiveness and curating an excellent customer experience, my standards are high for those who provide services to me. I must say that my expectations are always exceeded by Dmitry and his team, in terms of speed of response, availability, results and being proactive to suggest approaches I hadn’t thought of myself. He is extremely patient and thorough, providing extensive email explanations and taking the extra time to teach me how to use functions that were foreign to me either by phone or screen sharing. It’s rare to find anyone who has the “above-and-beyond” mentality, and Dmitry brings that to every exchange we have had.