Zoho Desk Resources

The thought of writing this post came to my mind when a customer who just started using Zoho Desk Mobile asked me a question about the data synchronization.

“Where are all my Accounts and Contacts in Zoho Desk Mobile”?

The problem: by default, Zoho Desk Time Tracking feature lacks the salary privacy for the Agents if the hourly rate is set, showing the time entry cost in the Ticket history.