Automate SLA in Zoho Desk Onboarding
March 24, 2026
Zoho advocates automating SLA onboarding during customer onboarding to ensure consistent, fast service, reduce errors, and improve support efficiency from day one.
Zoho Desk Resources
Zoho Desk is one of Zoho’s core products and is hugely popular, competing with Zendesk, Freshdesk, Intercom, and Salesforce Service Cloud. As a helpdesk platform, Zoho Desk is a go-to choice for most Zoho customers due to its extensive integration capabilities, built-in AI functionality, and high degree of customization.
Zoho Desk is one of the Zoho One applications, included in the CRM Plus bundle, and can be purchased separately. It also has a free version for entry-level users.
In our Zoho Partner practice, we successfully use Zoho Desk for our own helpdesk, which contains thousands of tickets, and for our customers. Zoho recognized some of our Zoho Desk implementations as official Customer Success stories (example).
Our Zoho Desk resources hub comprises the latest Zoho Desk updates, news, how-to videos, and case studies.
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Latest Zoho Desk News and Updates
Zoho Desk Named Leader in G2’s Spring 2022 Reports
March 28, 2026
Zoho Desk recognized as Leader in G2’s Spring 2022 Reports, solidifying its position as top customer service software.
Accounts/Contacts Synchronization in Zoho Desk Mobile App
March 28, 2026
The thought of writing this post came to my mind when a customer who just started using Zoho Desk Mobile asked me a question about the data synchronization.
“Where are all my Accounts and Contacts in Zoho Desk Mobile”?
Zoho Desk Time Tracking and the Salary Privacy Issue
March 24, 2026
The problem: by default, Zoho Desk Time Tracking feature lacks the salary privacy for the Agents if the hourly rate is set, showing the time entry cost in the Ticket history.