The ability to clone a custom view in Zoho Desk enables users to replicate existing ticket view configurations with minimal effort. This functionality preserves filter settings, column visibility, and sorting criteria, allowing for consistent and reproducible list views across different tracking scenarios.
When a user needs to create a new ticket view tailored to a specific department or workflow, cloning provides a reliable starting point. The original custom view serves as a template, reducing manual configuration and minimizing errors in data filtering. Technical implementation involves selecting the source custom view, applying the clone operation, and then modifying only the necessary fields or filters to meet new requirements. This approach is particularly useful in environments where multiple teams monitor similar ticket data but with distinct focus areas. The process is fully supported within the Zoho Desk interface and does not require external tools or scripting. For organizations seeking scalable view management, this feature enhances operational efficiency.