Zoho Desk: How to Automate Ticket Assignment to Support Reps

TL;DW: Automate ticket assignment in Zoho Desk to efficiently route tickets to the right support rep and keep your queue moving smoothly. | Video by Zoho Corporation

The video shows how to automate ticket assignment in Zoho Desk using rules based on details like category, priority, and other ticket fields. By setting conditions and actions in the routing workflow, support teams can automatically send each ticket to the right rep, reducing response times and preventing misassigned tickets.