Zoho Zia is Zoho’s core AI engine. It’s not a single app, but an intelligence layer that runs through the entire Zoho suite. It was launched in 2015 and has expanded from basic CRM predictions into a full multi-functional AI system that handles everything from email sentiment in Zoho Mail to attrition risk in Zoho People to deal scoring in Zoho CRM. Because Zoho owns its full technology stack, Zia’s models train on your organizational data without exposing it to any third-party AI vendor.
Oh, and Zia is an abbreviation—”Zoho AI.”