You can build task-based, goal-based, or fully autonomous agents. Examples include: a sales assistant that schedules meetings, sends proposals, and marks deals as won in Zoho CRM; a support agent that triages tickets, notifies teams, and escalates unresolved issues in Zoho Desk; a project bot that tracks tasks, updates timelines, and alerts stakeholders in Zoho Projects; and an operations agent that monitors inventory levels and triggers reorders. Agents can be reactive (responding to prompts) or autonomous (acting on their own based on triggers and goals).